From preparation time to the first carrier scan, this guide explains how delivery choices, costs, estimates, destinations, and shipment support work for FormAndHour orders.
Order Processing
In-stock orders are normally prepared within one to three business days, Monday through Friday, excluding applicable U.S. federal holidays. Orders received outside business days begin processing on the next business day. Oversized or specially handled products may need additional preparation time when that information is shown on the product page or Order Confirmation.
Shipping Methods
Available carrier and service choices depend on the product, destination, and delivery address. Enter a complete shipping address during checkout to see the methods currently offered for that order, including any specialized handling option required for an oversized item.
Shipping Costs
Delivery charges are calculated from the destination, package dimensions and weight, and the service selected at checkout. The complete shipping amount is displayed before the order is submitted. A free-delivery offer applies only when its qualifying terms are expressly shown on the site or during checkout.
Delivery Estimates
International delivery times vary by destination and shipping method. The estimated timeframe shown at checkout applies to your order. Customs clearance, local carrier schedules, and remote-area delivery may add time. Processing time is separate from transit time, and every arrival date remains an estimate rather than a guarantee.
Shipping Destinations and Exclusions
The countries and regions available in the checkout destination selector are the current sales and delivery scope of the store. A destination may still be unavailable for a particular product, oversized shipment, P.O. box, freight forwarder, reshipper, hotel, restricted location, or remote address. Checkout is the final confirmation that the specific cart and address are eligible.
Order Tracking
For a tracked shipment, the dispatch message includes the carrier name, tracking number, and tracking link; the same details may be visible in the customer account. It can take as long as 48 hours after dispatch for the carrier's first scan to appear.
Lost or Damaged Shipments
Please contact Customer Support when tracking has remained unchanged beyond the estimated arrival date, a parcel is marked delivered but cannot be found, or the shipment reaches you damaged. Provide the order number, tracking details, and any useful photographs or other evidence. We will open the appropriate carrier review and, after loss or transit damage is confirmed, arrange a suitable replacement or refund without an extra charge.