This policy covers the 30-day return request period, item-condition requirements, transit damage, incorrect products, return costs, and the timing of approved refunds.
How to Request a Return
Start a return by reaching Customer Support through one of the methods shown on the Contact the store page. Tell us the order number, which item is involved, and why you would like to send it back. Please wait for authorization and packing or shipping directions before dispatching anything; where the law allows, a package sent without approval may be declined.
Return Window
A return request must reach us no later than 30 calendar days after the carrier marks the order delivered. When carrier confirmation is unavailable, the 30-day period starts on the day the customer actually receives the item.
Return Conditions
An eligible item must come back unused, not installed, and suitable for resale. Include its original box or packaging, instructions, accessories, labels, and purchase evidence, and pack everything safely in line with the directions supplied by Customer Support.
Change-of-Mind Returns
A change-of-mind return may be requested during the 30-day period if all return-condition requirements are satisfied. Unless applicable law says otherwise, the original delivery charge is not credited and the customer covers the authorized return shipment.
Incorrect Items
If the parcel contains something different from the Order Confirmation, leave the item and packaging intact and notify Customer Support as soon as practical, preferably within seven calendar days of delivery. Send the order number and clear photographs. Once the issue is verified, we will organize an appropriate replacement or refund without adding a return cost.
Damaged Items
For an item damaged in transit, retain the product, outer and inner packaging, and shipping labels. Contact Customer Support promptly—preferably within seven calendar days after arrival—with the order number and photographs that show the condition. Following review, we will provide an appropriate replacement or refund at no additional cost. Asking for prompt evidence does not reduce any consumer right that cannot legally be waived.
Non-Returnable Items
Change-of-mind returns are not available for gift cards, personalized or made-to-order goods, or merchandise identified as Final Sale. A product harmed after delivery by misuse, incorrect installation, or an unauthorized alteration is also outside the change-of-mind program. These limits do not remove remedies for goods that are wrong, defective, or delivery-damaged, or rights protected by applicable law.
Exchanges
the store does not offer a direct swap for a change of mind. Instead, request a qualifying return and place a separate order for the preferred piece. When we confirm that an item arrived incorrect or damaged, Customer Support may resolve the matter with a replacement.
Return Shipping
When an item is confirmed as incorrect or damaged during delivery, we will supply a prepaid return option or repay reasonable return postage that we approved in advance. For a qualifying change-of-mind return, use a trackable service at the customer's expense. Original delivery fees, duties, and unapproved premium shipping costs are not refundable except where the law requires otherwise.
Refund Processing
We generally complete the return inspection within five business days of receiving the parcel. If approved, the refund is sent to the original payment method within five to ten business days after inspection. The card issuer, bank, or payment service controls any additional time before the credit appears.
Lost Parcels and Shipping Damage
Please contact Customer Support when tracking has remained unchanged beyond the estimated arrival date, a parcel is marked delivered but cannot be found, or the shipment reaches you damaged. Provide the order number, tracking details, and any useful photographs or other evidence. We will open the appropriate carrier review and, after loss or transit damage is confirmed, arrange a suitable replacement or refund without an extra charge.