This notice explains the personal and technical information connected with FormAndHour, why it is used, when it may be shared, how long it is kept, and the choices available to customers.
Effective Date
August 28, 2026
Information We Collect
We collect information that customers submit, including names, email addresses, telephone numbers, billing and shipping addresses, account credentials, cart and order details, return requests, and support correspondence. The site also records technical information such as IP address, browser and device attributes, cookies, logs, and feature interactions. Payment providers handle full payment credentials; we receive transaction status and limited billing or fraud-screening data needed to complete an order.
How We Use Information
Personal information is used to operate and secure the store, manage accounts, process payments and orders, arrange delivery, handle returns and refunds, conduct fraud checks, send service communications, answer support requests, diagnose and improve site functions, keep required business records, enforce store terms, and comply with legal duties. Marketing is used only where permitted and remains subject to the choices made available to the recipient.
How Information Is Shared
Information may be shared, only to the extent reasonably necessary, with payment processors, carriers and logistics providers, hosting and website vendors, security and fraud-prevention services, support tools, and professional advisers. Data may also be disclosed to public authorities when legally required or during a protected financing, merger, reorganization, or transfer of the business. We do not sell personal information for money.
Data Retention
Information is kept only as long as reasonably needed for the purposes in this notice and applicable recordkeeping duties. Order, payment, tax, and transaction records may be retained for the period required by applicable U.S. federal or state law. Account information remains while an account is active and for a reasonable period afterward. Support, security, and dispute records may be held to resolve issues, deter abuse, or establish and defend legal claims. Backup copies expire through normal rotation.
Data Security
We use reasonable administrative, organizational, and technical safeguards suited to the nature of the information handled, including controlled access, service-provider restrictions, system maintenance, and security monitoring. No website, transmission path, or storage system can promise absolute security, so customers should also keep account credentials private and contact support if unauthorized activity is suspected.
Privacy Choices and Rights
Depending on applicable U.S. federal or state law and the customer's location, a customer may have rights to request access to, correction of, deletion of, or a copy of certain personal information, or to opt out of certain uses or disclosures. Submit a request through the verified channel on Contact Us. We may verify identity and authority, apply lawful exceptions, and provide appeal or regulator information where required.